Tech Week Singapore 2025
DBS’ Journey to World's Best Bank for Customer Experience
08 Oct 2025
eCommerce Retail Revolution & CX Theatre
Discover how DBS transformed into Euromoney's 2025 World's Best Bank for Customer Experience. This session unpacks their decade-long journey: restructuring teams around customers, empowering staff, and reimagining touchpoints. Central to their success is their world-class Voice of Customer program, improving CX across 170+ touchpoints for over a decade. Gain practical insights on measuring satisfaction, integrating AI, and democratizing financial planning.
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